What is Total Quality Management?
Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.
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Total quality management definition
Total quality management refers to a management strategy used for continuous improvement of the quality of services and products by focusing on organizational process measurements and customer satisfaction.
Total quality management segments
• cross-functional product design
• process management
• supplier quality management
• customer involvement
• information and feedback
• committed leadership
• strategic planning
• employee involvement