Busser Interview Questions
The goal for a successful interview for a Busser is to demonstrate their ability to work efficiently and maintain a clean and organized dining area, while also showcasing their strong communication and teamwork skills with servers and kitchen staff.
Want to Unlock the Secrets of Job Interviews?
Conducting job interviews is a critical task that requires preparation, structure, and a clear understanding of what you are looking for in a candidate. Here's a guide to help you navigate this process effectively
Download Your Guide Now and Start Hiring Smarter!
Situational interview questions
- Imagine you are a Busser and you noticed a spill on the floor in the dining areas. What steps would you take to quickly address the situation without interrupting guest experiences?
- You're bussing tables on a busy night and you run out of clean trays. How would you handle this situation while ensuring guests continue to receive their meals?
- You're bussing tables when a customer drops a glass and it shatters. How would you handle this situation to ensure everyone's safety
- You're a Busser and you notice that the restaurant has served guests that are allergic to certain ingredients. How would you handle this situation?
- Imagine there was a mix-up with food orders and a guest received the wrong meal. How would you assist in rectifying the situation while maintaining a positive guest experience?
Soft skills interview questions
- How do you typically approach communicating with customers? Can you tell me about a time when you had to navigate a difficult situation and how you handled it?
- In a fast-paced restaurant environment, staying calm and collected can be challenging. Can you describe a time where you had to manage multiple customers and their needs simultaneously?
- As a Busser, your role is often behind-the-scenes. How do you prioritize tasks and ensure that all responsibilities are fulfilled, even when not explicitly asked or reminded to do so?
- How do you deal with feedback or criticism from coworkers or supervisors? Have you ever received negative feedback and how did you respond to it?
- Can you describe a time when you provided outstanding customer service to a customer? How did you ensure that their needs were met and exceeded their expectations?
Role-specific interview questions
- What methods do you use to ensure proper cleanliness and sanitation of the dining area and busing station?
- How do you prioritize your tasks when cleaning and resetting tables in a busy restaurant setting?
- Can you walk me through your experience with handling difficult customers or situations while bussing tables?
- How would you handle a situation where a table has been left in disarray by the previous customers, causing a delay in seating new diners?
- Have you ever had to handle and report a safety issue or hazard while working as a busser? If so, how did you address the situation?
STAR interview questions
1. Can you describe a situation in which the restaurant was understaffed and you had to take on extra responsibilities as a Busser?Situation: Understaffed restaurant.
Task: Took on extra responsibilities as a Busser.
Action: List responsibilities, e.g. setting up tables, clearing dishes.
Result: Positive impact on the restaurant operation.
2. Tell me about a time when you had to deal with a customer who was dissatisfied with the cleanliness of their table.
Situation: Dissatisfied customer.
Task: Cleaning the customer's table.
Action: Describe how you cleaned the table and addressed the customer's concerns.
Result: Satisfied customer and positive feedback.
3. Have you ever had to work with a short deadline to set up tables and prepare the dining area for a large party?
Situation: Short deadline.
Task: Setting up tables and preparing dining area.
Action: Describe your actions in preparing for the party.
Result: Successful completion of the task on time.
4. Can you describe a situation where you had to adapt to a new restaurant or team environment as a Busser?
Situation: New restaurant or team environment.
Task: Adaptation to the new environment as a Busser.
Action: Explain how you adapted to the new situation as a Busser.
Result: Positive feedback on your ability to adapt to new environments.
5. Describe a time when you had to work with a challenging or difficult server or team member as a Busser.
Situation: Challenging or difficult server or team member.
Task: Working with the server or team member as a Busser.
Action: Explain how you worked with the challenging team member to complete your responsibilities.
Result: Positive impact on the team dynamics and improved operations.